FAQ

Please review the information here to help with your problem. If you don’t find an answer, please refer to our Contact page. You can email the person who can help you. Thank you.

Why am I having problems logging in?
  • Make sure you have not “bookmarked” the page (such as a login screen) in your browser. You have to go through the Sacred Heart Cathedral home page and enter the sale site this way. So if you want to bookmark a page, please bookmark our home page. Then launch the log in from the link there.
  • Another issue you may have logging in is your browser is set with higher than normal security settings. This will block a small temporary file that is needed to place on your computer in order to log in successfully. If you need further help logging in, you will find a link called “Problems Logging in?” on the log in screen. Click there and review the document. This will help you work through getting your browser set up properly.
Can I use my tags from last year?

Only if you participated with us last year. This is our third year with the barcode system and we’re still learning. If you have your tags on your items from OUR sale last year and you want to re-sell the items, they should still be in your online inventory. No need to reprint. You may want to double check your online inventory.

If you have not participated with us, you need to make tags specific for our sale. Follow the links and directions given on our website.

Can I use my participant/consignor number from last year?

Yes, IF you participated with us last year. This computer program is designed so the participant can keep her/their number and inventory from year to year.

If you did not participate last year, a number will be assigned to you through the online registration process.

How do I pay my participant fee?

Your $8.00 fee will be deducted from your proceeds at the end of the sale.

Why didn’t my tag print with a red dot?

Your printer didn’t print in color; it only printed in black and white. Check to make sure you can print in color. If not, you’ll have to outline each dot with a red marker.

Why can’t I print my tags directly from the same site I made them?

Once you enter your items, click on the “I am finished for now” link and it will take you back to the menu where you can choose the print option to go in and print your tags. You can also save your entries and print your tags later.

Why is it that when I print my tags, the description is in gibberish?

It’s an issue with Foxfire. You need to change one of the commands, only when you are printing the tags.
Here are the instructions from the web site that organizes our sale. This problem is with a bug in the Mozilla Firefox 3 browser.
Here’s what to do:
From the Firefox menu, choose TOOLS> OPTIONS, then select the CONTENT tab.
Under FONTS & COLORS, click the ADVANCED button.
UNCHECK the box that says “Allow pages to choose their own fonts, instead of my selections above.”
Click OK to save the change. Click OK in each window.
Making this change may cause some of the other sites you visit to use different fonts.
** Be sure to go back and  RE-CHECK the box after you are done printing tags so the Firefox will go back to using the fonts it did before.
Also–I noticed the font in our website changed each time I checked and re-checked the box. That’s normal. This will let you print tags that you can read. Be sure to re-check the box once you are done printing.